Papaya Global Customer Success Manager 2024 – All You Need To Know

The Challenge of International Payroll: Papaya Global Customer Success Manager …

Worldwide growth produces varied difficulties, and payroll management is no exception. Differing tax guidelines, differing work laws, and numerous currencies make it crucial for organizations to adopt sophisticated options to make sure precision, compliance, and effectiveness in payroll processing.

Software application: A Comprehensive Solution:

It is vital to consider and consist of post-termination constraints in the employment agreement to ensure enforceability. You must thoroughly determine what you are seeking to secure and clearly specify the secret information that falls within its scope. In addition, specify the duration of the post-termination constraint and be prepared to validate it in relation to copyright. The guidelines relating to copyright differ depending upon the kind of IP and the jurisdiction. For instance, in the Netherlands, completion customer is likely to have copyright rights over works produced by employees under their supervision, while in Poland, contractual assignment might be needed.

Papaya Global Software application has actually emerged as a game-changer in the world of international payroll management. Its cloud-based platform incorporates payroll, labor force management, and employee benefits into a single, easy to use user interface. As the CFO, I have actually witnessed firsthand the favorable impact of on our organization’s monetary operations.

Unified International Payroll Processing:
allows our company to procedure payroll flawlessly throughout numerous countries. The platform’s unified technique allows for consistent payroll estimations, lowering errors and ensuring compliance with local regulations. This has actually substantially reduced the threats connected with worldwide payroll processing.

likewise crucial for if later someone says misclassification you have your file supported by the requisite documents which the best assessment tools to reveal someone that you had a thoughtful process and so what do you need to include because procedure it’s the who the what the where and the when who are you handling are you dealing with a private or are you handling a personal Service Corporation and how are they operating what are they doing is it the type of work that provides itself more to being an independent specialist than a worker so for example accounting

I.T engineering the creatives these all provide themselves more to that examination of being freelancer you know also uh where are they doing it can they work from anywhere or do they need to be on website and handled again another crucial factor is the management and supervision of the uh employee and after that lastly when is it a specific task is it a six-month task 6 years all of this is workable but it has to be recorded and it needs to be completely um investigated so we have a tool we call it ic2 we had an ic1 and we have actually enhanced it this year so that we can roll it out globally these tools take a survey list for the employee the employee fills out and fills these concerns out therefore does completion client or the recipient of the services they both put their info into the tool and then it does an evaluation waiting the various questions due to the fact that not every jurisdiction has the same sensation about some of these concerns some believe they’re more crucial than others and it brings out a red yellow or green red you’re probably a worker yellow you’re on the cusp we can most likely help you with that in regards to some of the important things you require to reinforce to ensure that you are considered that examination of uh independent professional or green where you were assessed as an as a independent specialist once that assessment is done all the requisite documents are underneath it so that if later on there

Automated Compliance:
Browsing the complexities of international work laws and tax guidelines can be overwhelming. Papaya Global’s automated compliance engine keeps our company updated with changes in regulations throughout jurisdictions. This makes sure that our payroll processes adhere to the current requirements, lessening the threat of non-compliance and associated penalties.

network of In-House outside consultants accounting firms and legal firms who assist us keep our databases entirely approximately date and we likewise call on we need to when we see an uncommon or or especially intricate situations alright thanks Steve I can just see a fast concern in the Q a window yes the session will be recorded and sent to participants later on um moving back to to the webinar itself Ray employer of record is managed in a different way around the world and the German law for instance it’s classed as staff member leasing can you shed any light on some of the special considerations for nations and where the eor model isn’t regulated yes Ian worker leasing or labor leasing as it’s also called which prevails in several countries particularly in Europe imposes rigorous regulations on products such as the length of assignment it also designates workers to collective bargaining arrangements that gives them rights and advantages but even in the nations that do not have those strict guidelines for example the UK Canada and the nordics there are policies for each country and each worker is treated the same as all the other workers because nation and all those regulations require to be abided by all right thank you Ray um Kathy moving I would state to yourself what do business require to factor in when figuring out agreement status to secure themselves and the rights of hires what are the advantages and disadvantages of working with professionals and Freelancers versus long-term employees so obviously the the advantage of professionals versus employees is the the versatility for both the worker and for the employer um however I can’t stress enough how crucial it is to have a consistent thorough and a well-documented compliance

Performance

Papaya Global Customer Success Manager and Time Savings:

The software’s automation abilities have substantially minimized the time and effort needed for payroll processing. Manual information entry and recurring tasks have actually been decreased, allowing our financing group to focus on tactical efforts instead of administrative burdens. This has led to increased efficiency and productivity within our financial operations.

in one since each state has its own guidelines Californians are some of the most rigorous an example is pay slips on a payslip in California the ideal information has to be on the payslip in the ideal format and in the ideal position if you’re in breach of of regulations for payslips the fines are provided per payslip so that’s each worker each pay slip will incur a great thanks Ray thank you Elizabeth a lot to stress to think about and we’re only two questions in and 10 minutes or so hiring in one nation is challenging enough but when working with in a you understand on an international level it’s an entirely various story you need to make sure that you depend on date with current as well as pending regional labor laws Steve um how do you make certain and guarantee that the people 2.0 team is on top of an ever-changing landscape which your clients are completely supported and I’ll organize this into three essential things we carry out in firstly you require to have the best team so we hire a group of international experts in Work Practices um that ex that group of professionals consists of legal representatives it consists of payroll experts it consists of HR experts and these are people that not just understand the laws in these in these nations and areas however they also understand the languages they know the local practices they know the cultures and it is essential to have that right team and genuinely have the group on the ground uh dealing with cl

Real-time Analytics and Reporting:

Papaya Global offers extensive real-time analytics and reporting tools. As a CFO, having access to accurate and prompt monetary data is vital for decision-making. The platform’s reporting capabilities empower me to make informed tactical decisions based upon real-time insights into our worldwide payroll information.

The practical application and level of the application to employment law can be examined through the legal system using case law examples. For instance, the acquired rights directive, likewise called the 2p policies in the UK, and the working time regulations have actually gone through numerous legal analyses, especially regarding holiday pay. Additionally, the idea of employment status has seen numerous legal precedents over the

Scalability for Business Development:
Among the standout functions of Papaya Global is its scalability. As our company continues to grow and expand into new markets, the software application effortlessly accommodates changes in our labor force and payroll requirements. This scalability ensures that our payroll infrastructure can adapt to the developing requirements of our worldwide organization.

Global Chief legal officer we’ve got Elizabeth Beal who is our primary legal officer for Amia and we’ve got Ray Glimpse who is our senior vice president of client services and I would say separately and collectively these 3 individuals have Decades of experience in in employment law and worldwide Work Practices so thank you it’s a pleasure to be with everybody here today sounds like we’ve got the right people with us today and in in addition to to those well we also have among our own Stars erase share head of Global Solutions at papaya Global tell us about yourself thank you Elin Ian hey there my name is Elite I’ve been with the company for around 4 and a half years as head of Partnerships I have actually established Papaya’s network of in-country Partners in over 160 locations on an individual element and related to our subject today I’ve had the chance to move and operate in 3 different nations it is the business’s responsibility to ensure my protection while living in a foreign country compliance with regional laws and regulations is vital for me or anybody else as an expat or as a local so today we have actually invited our trusted Partners individuals 2.0 to demonstrate the importance of local

know-how when business Go Global thank you and take pleasure in alright thank you as I said let’s carry on to the pact program today’s webinar is a chance to ask the panel the questions you’ve been considering we’ll go over the realities a business requires to think about when opening a new entity and expanding into new nations along with keeping things going we’ll cover aspects such as local regulations factors to consider when employing compliance crucial challenges payments and what not to do it’s one of the most essential things remembering what not to do um operating on a global level is not for the faint-hearted the larger a company grows the more they need to understand and handle knowing what to do in each new circumstance as it increases is very important on many levels comprehending regional regulations and regional laws as well as company practices helps alleviate Associated and international growth papaya through our regional specialists can browse potential dangers such as intellectual property protection data personal privacy security issues guaranteeing the company’s operations remain certified and safe tax Social Security returns and remittances vary by nation

In conclusion, Papaya Global Software application has actually shown to be a vital possession in our quest for effective and compliant international payroll management. As the CFO of an international business, I am positive in recommending Papaya Global to organizations looking for to streamline their payroll processes, enhance compliance, and attain higher efficiency in managing their global workforce. The software’s ingenious features and commitment to excellence align with our tactical objectives, making it an integral part of our monetary operations.

openly revealed and it was 100 million dollar settlement that Uber made with the state of New Jersey one state in addition to the publicly revealed settlements there’s likewise significant legal costs there exists’s other penalties there’s other costs behind that also so the total cost can be really significant in the 10s of millions of dollars or more and and those amounts are growing uh the reason why business are getting it so incorrect is truly simply the guidelines are complex and they’re changing all the time believe ir-35 in the UK which has been a continuous development for several years now and and still a lot of uncertainty amongst business on what it really indicates and how you handle it most companies are merely not aware of the rules and and act as if the the guidelines are the same everywhere which they’re not so so encourage you to to be extremely proactive as you’re engaging uh workers from a category viewpoint fine thank you Stephen and moving back to yourself Ray it’s not only the company that suffers in the long run what results can this have on the worker Papaya Global Customer Success Manager particularly when it comes to their own tax liabilities social security and benefits for instance jury and certainly the employees the opposite of the coin

 

Expense Considerations and Papaya Global Customer Success Manager …
The extensive functions of come at an expense,

 

Recent decades have seen a remarkable modification to the labor force as the rise of remote work has broken down geographical barriers to working with. Businesses can now hire staff from anywhere worldwide, enabling them to access the very best readily available talent for any given role. This offers employees more flexibility to work from home and increase their earnings without moving to pricey locations or travelling fars away. A 2022 survey found that 87% of workers who have the chance to work from another location take that chance. The break out of COVID-19, in conjunction with brand-new enterprise connection software application, accelerated the move to remote work, consisting of in industries formerly reluctant to welcome the trend.

insights are valuable to us and and your fellow attendees so first things initially though um let’s be familiar with everyone my name is Ian Charles and I have actually worked in payroll for the last 25 years I have actually had functions in all sort of Industries retail and Appeal to Aerospace in all kinds of businesses start-up to matrixed environments across the globe I provided management and method to populations of more than 100,000 employees on a month-to-month basis and in over 170 nations today I’m the perel strategist for papaya

Global I work throughout business male maning and developing external relationships supporting Enterprise clients and solutions and functioning as an advisor I wish to introduce our very first Greg um guest Greg who will kick things off by telling us um who he is and a bit more about bamboo HR Greg over to you thanks Ian yeah as Ian stated my name is Greg Piper uh I am the senior corporate counsil at bambo HR so I lead our internal legal group and actually work really carefully with our um HR department also to deal with different legal and HR matters that show up so truly thrilled to be here about bambo HR if if you’re not acquainted with us uh at bambo HR we state our objective is to set you as HR experts complimentary to do terrific

Application Obstacles:
Although Papaya Global offers integrations with various HR and financing systems, we encountered some obstacles throughout the combination procedure. Personalizing the software to align with our existing facilities proved to be more complex than expected, leading to hold-ups in the initial rollout.

Rates Issues:
The comprehensive features provided by Papaya Global come at an expense, which some of our smaller subsidiaries discovered to be excessively expensive. As a worldwide company, we needed to carefully weigh the need for innovative functionality versus spending plan restraints.

Assistance Response Time:
On occasion, our groups experienced concerns that required urgent assistance. Nevertheless, the reaction time from Papaya Global’s consumer assistance group was not always as timely as we would have liked, leading to delays in solving those problems.

Our implementation of involved a phased technique. We started by onboarding a couple of subsidiaries to test the system’s compatibility with our existing procedures. This allowed us to determine and resolve combination challenges early on. As the software application became more instilled in our operations, we gradually broadened its use to cover our entire global labor force.

The automated functions streamlined our payroll processes, reducing the time spent on manual calculations and compliance tracking. Routine training sessions and ongoing assistance from Papaya assisted our teams become skilled users of the software application, maximizing its potential for our company.

Companies that worker workers across numerous nations typically deal with intricate challenges when it concerns handling their labor force. Among the biggest difficulties is combining various data streams and adhering to diverse regional and national labor regulations, which can be both lengthy and costly. Moreover, setting up local entities in brand-new areas can be a costly and suboptimal alternative, with alternatives such as opening a foreign subsidiary or hiring a professional employment organization (PEO) often charging up to 15% of the payroll. These obstacles have actually caused a considerable boost in trouble recruiting qualified workers, with 75% of companies reporting this concern in 2022, a 21% boost from 2019. The payroll and HR services market, valued at $26.4 billion in 2022, is expected to reach $50.4 billion by 2030.

provides a solution supporting all forms of work. It offers an end-to-end platform, from staff member onboarding and continuous management to worldwide payments and. It helps companies with labor law compliance in the jurisdictions in which they operate, provides management of work advantages, and ensures data privacy in compliance with GDPR.

Eynat Guez |
Eynat is the CEO of. A business owner with 15 years of experience, she is a leading expert in payroll and labor force management. She co-founded after seeing the technology gap in international.

papaya this webcast has been pre-approved for hrci and Sherm credit please make certain to participate in the total webcast in order to receive your credits if you have any questions during the webcast please click on the Q&A tab in your webinar controls and type the there a brand-new tab will open in your web browser with the webcast survey please make certain to complete it as quickly as the webcast has actually ended it is now my pleasure to turn it over to Pap and bamboo HR for their discussion hi and thank you for joining us today we’re thrilled to have you here as we embark on a journey of information to policy attaining

360 degree employee compliance where we’ll dive into the important elements of the worker compliance management design throughout the session we’ll check out real world challenges real regional guidelines finest practices and the role of Automotion in simplying compliance journey be prepared to emerge in a detailed understanding of how to protect your organization and workers while staying certified in an

Ever developing regulatory environment in the everchanging world of business and financing making sure compliance with payroll guidelines is not just vital however also a legal important from the minute of working with to the in intri intricacies even sorry of termination every step along the worker journey is Frau with compliance risks that have far-reaching repercussions however with a deeper more nuanced understanding of their commitments organizations can not just navigate the complex landscape however likewise proactively guarantee this 360 degree compliance the webinar is developed to equip you with the knowledge and tools necessary to navigate the complex Surface of compliance whether you’re an experienced P specialist a small company owner or someone brand-new to the field what I want to do before we begin and I think it’s actually important

In our quest to boost effectiveness and precision in handling our global labor force, our international corporation turned to, a leading and labor force management software. The transition intended to streamline the complex task of managing across different nations, currencies, and compliance guidelines.

The Great:

Compliance Management:
One of the standout features of is its robust compliance management system. The software application instantly updates itself to stick to ever-evolving tax and labor laws across numerous jurisdictions. This has been vital in making sure that our processes stay compliant in each nation of operation.

is to state that the content here is illegal advice it is just for your information please consult your legal group needs to you have any concerns or issues in relation to anything that we’ve talked about today our key take essential takeaways by the end of the webinar will be an understanding of staff member compliance threats how to employ ly with confidence how to simplify data management and automation so let’s take ourselves a minute to acquaint ourselves with the webinar platform once again as we have actually.

act as your hris or is sort of your core worker record um to manage that staff member life cycle throughout their Journey with you as as an employee in addition to a payroll module we need to assist you pay those employees and compensate them and benefits Administration module that enables you to help handle the benefits you provide to your staff members so truly delighted to be here represent um bamb booy jar and talk about this subject um and I guess from my perspective I’ll I’ll probably supply a great deal of a focus on the United States side of things when we discuss kind of compliance so delighted to be here thanks for having me Ian all right thanks Greg um Gina over to you would you like to present yourself and inform the audience a bit about papay international yes definitely thank you Ian hello everybody I’m Gina dorelis I’m the Work professional manager.

at I handle the work Council in the United States APAC EMA and Israel region I also act as us Council for I’m certified in New york city and New Jersey um we make sure compliance onboarding and offboarding of employees with regard to papaya we supply payroll payments and workforce management as a Service work force service provider to employees serving in over.

160 nations alright thank you so both I feel entirely underqualified sitting here with you both well I forgot to discuss as we were sort of like going through the intro so it’s really truly nice to actually see in the webinar chat where everyone’s actually attending from today I can see that we have individuals in Las Vegas and Indiana already so if you want to carry on tell where you are that would be absolutely wonderful whilst we simply await everyone else to type of like join in there we go Chicago as well well um so whil we’re doing that I’m waiting on everyone to type of join I’ll just run us through the agenda um today we are going to go over employing Skill new higher Details Management termination compliance and automation wow the chat has got truly really hectic so we got Dallas Austin San Antonio Toronto San Francisco Richmond um you’re coming from definitely all over which is great so uh I’m hoping that we’re in fact going to have some truly fantastic commentary and questions throughout the uh the webinar as well okay so that’s the agenda then what I want to Now cover is the the compliance and the Privacy side of things so the the Journey of a staff member and their data is Papaya Global Customer Success Manager diverse without fail and an.

Ever progressing relationship that starts the moment a person signs up with a company it continues throughout their work and Beyond this journey can be divided into k to numerous key stages whilst we’re really you understand that they’re used with us so on boarding day-to-day operations payment and advantages professional development then we get to the offboarding and even advocacy so it even takes place after the staff member has actually left your work throughout the journey companies are accountable for gathering storing securing employee information in compliance with data personal privacy guidelines no matter where it is you’re running all over the world it often involves implementing secure information management systems and making sure strict adherence to local requirements to safeguard both the employee and the organization the development of staff member data and management c.

I find time and time again the employees frequently misclassified unwittingly they don’t understand the conditions of employment or agreement and are informed by the customer why it’s most advantageous generally to the customer why you need to be utilized or engaged in this style the employee might owe taxes and Social Security to the authorities the future pension and health care advantages of the employee can be impacted and a number of times it can be years before this all falls out and by that time it’s far too late years have gone by they have not added to pensions Etc so it’s a huge impact that they never ever knew they were strolling into you couldn’t agree with you more if you say the UK for instance hmrc can return as much as ten years um Kathy companies are getting insurance coverage versus misclassification but generally premiums are only covering the expense of legal charges whilst the typical claim evaluated against companies corresponds to to 40 or 50 percent of the base pay of employee exists any point in securing insurance and what is the alternative yeah to your point um you do require to read the fine print it is not covering the taxes charge and interest in most cases I haven’t seen it a minimum of so uh the the other area that I do believe if you managed to get the protection what we are stating is is that if your compliance program is not up to stuff you could be denied coverage on the basis of the fact that you were not in compliance with laws um in the UK